The new enhancement in Dynamics 365 Customer Service will enable a new record creation administration experience in Unified Client Interface. Records can be created or updated from incoming activities such as emails, social activities, and custom activities. This new experience uses Microsoft Power Automate and provides an easy-to-use interface to create or update conditions and actions.
This feature will channel external data into the Common Data Service platform and significantly improves the efficiency of your sales, marketing, and service teams while increasing the quality of your data. It supports activities such as Email, Social activity, Task, Phone call, Appointment, Service activity, Custom activity for creating records.