The Microsoft Dynamics CRM Platform Enhancement Discussion April 2020

For certain Power Automate will reduce the number of repetitive tasks that you and your team take on daily. It will help you automate the business process so that you can focus on more productive tasks saving time and energy. From the Organizations standpoint, Power Automate will make their resources more efficient and productive thereby enhancing business productivity and profitability.

Let’s see how to create a case automatically in Dynamics 365 when a customer reports an issue with a product.

From Office 365 Portal, click Power Automate.

You will be redirected to Power Automate window in a new tab.

Click My flows.

Dynamics 365: 2020 release wave 1 is going to introduce many new innovations with significant features that are likely to transform your business. The General Availability of 2020 release wave 1 is on April 1, 2020. Here is the list of key features across Dynamics 365 Business Applications that would help you to embrace them into your production environment. For detailed features, please download the PDF file here.

Dynamics 365 Marketing:

•    Ability to test-send dynamics email messages
•    Improved event management experience
•    Spam checker
•    Support for surveys using Microsoft Forms Pro
•    Export marketing results data to excel for further analysis
•    Improved email content designer
•    Improved customer journey experience
•    In-place editing of emails and forms