Case Management assumes greater importance for companies especially service companies to ensure the customer issues are properly registered and resolved on a timely basis. It is one of the key contributing factors for customer satisfaction. A company with good case management will always have an edge over others. So far companies have been heavily dependent on technical resources for developing case management portal in Dynamics 365 portal. However, with the introduction of Power Platform by Microsoft, which is a low-code/no-code technology, companies can build apps with least technical help at a rapid pace.
MTC has been championing the use of low-code/no-code technology right from day one and has built dozens of apps. In its latest development, MTC functional consultants were able to develop the most happening case management portal using Power Apps Portal. Let’s look at the case management portal which be customized based on customer needs.
