The Microsoft Dynamics CRM Platform Enhancement Discussion July 2018

Running a scheduler for repeat actions will save tons of your time and make you and your team more efficient and productive. Microsoft Azure unlocks many developmental capabilities, but let us learn how to use Microsoft Azure for running a scheduler.

Use Scenario: Imagine a situation where there is lot of junk files being created on your system which causes its slowdown and results in poor productivity. With great difficulty you have developed an exe which will clean up the junk files within a minute and restores your system performance. But, here is the challenge you need to run it daily or whenever you feel the system has slowed down. But what if the exe is executed automatically? Doesn’t that sound amazing? Yes it is. Running a scheduler using Microsoft Azure can solve this problem. See the procedure below.

   1. Log into Microsoft Azure account with valid credentials.

In-line editing of records is the most awaited feature in Microsoft Dynamics CRM and Microsoft has released this feature in Dynamics 365. Prior to this, MTC has come up with Super Grid gap fill add-on for Microsoft Dynamics CRM almost 4 years ago that has been supporting CRM 2011 to the latest Dynamics 365. Though Editable Grid is in-built in Dynamics 365, it still lacks in many fronts when compared to Super Grid. One look at the below pointers will explain you how Super Grid evolves as the winner over Editable Grid in Dynamics 365.

1. CRM Versions Supported: Super Grid supports most CRM Versions (CRM 2011 to D365) whereas Editable Grid is available only in Dynamics 365.

Have you explored the Customer Service Hub app in the new Dynamics 365? If not yet, then it is never too late. Some of you might be having this question of why Customer Service Hub when we already have a Customer Service module in place. Well, the answer lies in understanding the capabilities it has to offer to the CRM users.

To begin with, Customer Service Hub is a sophisticated and optimized version of Customer Service module that empowers CRM users to discharge their duties in a faster and efficient way by providing unified interactive interface where all important information can be assembled at one place for easy and quick access. The immediate thing that comes in our mind when we talk about Customer Service is the case management. Customer Service Hub makes very light work of case management as the Tier 1 Dashboard allows users to keep track of all cases with different visual filters and streams and deep dive the information using Tier 2 Dashboard.