The Microsoft Dynamics CRM Platform Enhancement Discussion April 2018

Power Apps is the newest technology from Microsoft aimed at easing the way business apps are developed for handling a variety of business needs. It typically works as a Platform as a Service (PaaS). Using Power Apps, you can create apps faster than before using the drag and drop user interface adding different user controls and media. The apps thus developed works seamlessly across all operating platforms such as Android, iOS, Windows, etc., and on all browsers.

Also, Power Apps allow you to extend or customize the apps that you already use. Data can be drawn into your apps by connecting to data sources such as Dynamics 365, SharePoint, Salesforce, Excel, Microsoft Azure, Dropbox, One Drive, etc., to complete your app.

Key Benefits of Power Apps:

You can create a robust community using the Community portal by enabling discussion forums. Blogs and article creation using polls, ratings, and comments to capture feedback and collecting ideas while sharing idea outcomes.

Default Features in Community Portal

èFeedback

èBlogs (This is the special feature we will get in community portal)

èForums

èIdeas (This is the special feature we will get in community portal)

èKnowledge Base

èSupport

The custom portal is completely extensible and customizable. For example , if we need to manage projects of our organization we can create project portal and customize that portal according to our requirements. We use this portal to create our own customer applications.

Note:

èRegistered contact does not get any web role by default we need to assign web roles to contact according our requirements.

èThis portal does not provide any case management, Knowledge Base, Forums like other portals.

èThis portal provides Feed Back feature

Employee Self-Service Portal empowers the employees, by providing secured access to the portal. Using this portal employees can build communities within the organization and they can post the questions and get the answers. Because of this they can improve their knowledge and skills this will increases the production. Using this portal employees can share their views and feedback. Employee Self-Service portal uses only Azure AD authentication for user access who should be users of that particular organization only. We can’t register into portal or we can’t change the password we have to use the Dynamics CRM login credentials for logging in into Employee Self-Service portal.

An example of an employee self-service task is managing internal processes such as account management, human resources assistance, IT helpdesk, and facilities requests.