Microsoft Dynamics 365 Enterprise for Customer Service per Year

Microsoft Dynamics 365 Enterprise for Customer Service per Year

Inaddition to D365 Customer Service Professional features, it includes case management, embedded intelligence, web-access portal, unlimited custom entities, workflow, etc.


Microsoft Dynamics 365 Customer Service Enterprise empowers businesses to provide a branded, personalized self-service experience that leverages an organized, searchable knowledge base to deliver consistent, up-to-date answers.

Features in Comparison to “Professional” Edition
  • Professional Edition offers Case Management, Knowledge Management, Mobile Access, Leads Creation, Microsoft Power BI, Office 365 Integration, and Limited Customization capabilities (up to 15 new entities). Portal, PowerApps2, Dynamics 365 for Customer Service Insights, Dynamics 365 Customer Insights and Microsoft Forms Pro are available as add-on only.
  • Enterprise Edition offers Unified Service Desk, Embedded Intelligence, Service Gamification, PowerApps 2, D365 Customer Service Insights, Microsoft Forms Pro, Portal and Unlimited Customization in addition to the
Pricing & Ordering


Base per CRM Organization

Per CRM Licenced/Enabled User

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MTC's CRM product licensing includes at no-charge a maximum of 2 non-production instance of CRM for the purposes of Development and Staging/Test. Provide these additional CRM Organization names by email to

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