Dynamics 365 Customer Service Professional Attach

Offers 15 Custom Entities, Case Management, Knowledge Management, Social Customer Care, Mobile, Leads creation and more.


Dynamics 365 for Customer Service Professional for less complex scenarios with streamlined capabilities to provide core support functionality.

Features in Comparison to “Enterprise” Edition
  • Professional includes unlimited named users, Case Management, Knowledge Management, Mobile, 15 Custom Entities, Leads, Microsoft Power BI, O365 tools, etc.
  • Enterprise includes unlimited Customization, Portal Access, Unified Service Desk, Embedded Intelligence, Service Gamification, Leads, Microsoft PowerApps Plan 2, Dynamics 365 Customer Service Insights, and Microsoft Forms Pro in addition to the features already available in Professional edition.
Why Dynamics 365 Customer Service Professional?
  • Anywhere, anytime access
  • Intuitive agent experience
  • Guided outcomes
  • Flexible, extensible platform
  • Insights and analytics

Earn loyalty

Help customers solve issues on their own with easy to use self-service options. Drive personalized experiences with 360-degree customer views and continuously improve the service experience to earn customers for life.

Empower agents

An intuitive agent experience speeds onboarding and avoids escalations. Knowledge-driven case management delivers the right answers every time and dynamic guidance to the right action ensures fast and accurate resolution.

Stay agile

Easily adapt and drive best practices to create consistent experiences. Leverage insights to optimize performance and reduce costs. And, when you’re ready, quickly adopt additional functionality as your needs grow.

Try & Buy

Trial 30 Days Free
All trials are all modules, multiple users.
Select Quantity
Add To Cart Total= $

Additional Users & Functionality

Team User Quantity Per User/Mo.  
Read Only $  
Accounting User Upgrade * $
Quantity Per User/Mo.  
New User on
Power Apps *
Time & Material Billing User Upgrade * $
Quantity Per User/Mo.
New User on
Power Apps *
Add To Cart Adding = $  

Packaged Services from MTC

Implementation Services
Total end-to-end services are available at a cart hourly, weekly, or assured fixed package.
Data migration   $60.00
Project Management $700.00      
Go-Live Support
Support services
Solution support
Emergency Support
All Implementation Services
Click here to View - MTC CRM Managed Solution End User License Agreement (EULA)

MTC's CRM product licensing includes at no-charge a maximum of 2 non-production instance of CRM for the purposes of Development and Staging/Test. Provide these additional CRM Organization names by email to salesteam