LiteDesk

Overview

The "Lite Desk Application" is a software solution that has been developed for the purpose of white labelling and resale. This means that the application is designed in a way that allows other companies or individuals to rebrand it and sell it as their own product. It is a versatile and adaptable tool that can be customized to meet the specific needs of different customers or markets.

One notable feature of the LiteDesk Application is its compatibility with both Power Apps per-user licenses and per-app licenses. This provides a high degree of flexibility for customers, allowing them to choose the licensing model that best suits their budget and usage requirements. Per-user licenses typically provide access to a broader range of applications and services, while per-app licenses offer a more focused and cost-effective option for users who only need specific features or functionalities.

In addition to its licensing flexibility, the LiteDesk Application is also in the process of integrating with a Survey Module. This integration is significant because it indicates that the application is continuously evolving and expanding its capabilities. The Survey Module is likely to enhance the functionality of the LiteDesk Application by adding survey-related features and functionalities. This can be beneficial for businesses and organizations that require surveying or data collection as part of their operations.

Overall, the LiteDesk Application appears to be a versatile and forward-looking solution that not only offers customization options through white labelling but also provides flexibility in licensing and is actively working on improving its feature set through integration with a Survey Module. This combination of features makes it an attractive choice for businesses looking for a flexible and adaptable software solution.

Benefits:

• Automates tasks, saving time and costs.
• Boosts employee efficiency.
• Seamlessly integrates with Microsoft tools.
• Offers mobile accessibility.
• Provides valuable analytics.
• Ensures data protection and compliance.
• Requires minimal training.

Existing Features:

• Pay for each app’s usage individually.
• Unlimited access to all apps for users.
• Included with Office 365/Dynamics 365.
• Licensing for external users.
• Pay for the resources you use.
• Reduces development costs.

LiteDesk Feature Set:

• Ticket Creation.
• Ticket Prioritization.
• Clone A Ticket.
• Entitlements.
• Knowledge Base.
• Activity Timer.
• Customer Portal.
• Customer Portal Significance.
• Customer Portal Features.
• Ticket Classification.
• Duplicate Ticket Closing.

Additional Services:

• Custom design changes to the website to align with your branding.
• Hosting options.
• Can host the website on our Azure subscription, or you have the option to host it on your own infrastructure.
• Menu integration and setup.

1st year maintenance included with 24/5 email-based or Live Web Installation and Use support. Annual 25% maintenance for future feature editions, upgrades, and support.

Partner NFR program, OEM, and custom development available from MTC to support unique needs.

Screenshots