TotalServ Pro delivers on Management-by-Exception in a complete real-time visual presentation dashboard of your business’s service operations. Accordingly, it offers the most intuitive and innovative active triage display of Jobs/Projects in all stages and Resource performance past, present, future for you to analyze and continually improve your business’s service operations. Within a single click in the dashboards user can navigate to the page exactly they wanted to view.
Manager Dashboard in Totalserv Pro
Manager Dashboard in Totalserv Pro will give a user 360 degrees view on the Jobs/job tasks they are handling and the Time postings, expenses pending for approval. It allows the managers to view the information more quickly and identify the problem area and drill down to root causes behind the issues. Managers can view all the data integrated in this dashboards without navigating the individual entities
JOBS
Jobs I manage: Manager can view all his related jobs that is managed by him.
Delayed Jobs I Manage: Manager can view all the jobs that gone past the set timelines.
Job Tasks
Job tasks I Manage: Manager can view all his related job tasks that is managed by him.
Delayed job tasks I Manage: Manager can view all the job tasks that gone past the set timelines.
Approvals/Rejection
Time Postings: Manager can view all the Time posting pending for approval for the jobs which the user is involved in to and can approve or reject the time postings. Also user has the flexibility of posting the comments while taking any action.
Expenses: Manager can view all the expenses pending for approval for the projects which the user is involved and can approve or reject the expenses. Also user has the flexibility of posting the comments while taking any action
Graphs
Cost and scheduled performance: Manager will get the analysis on the cost and scheduled performance on the jobs.
Issues
Open issues I manage: Manager can view all the issues that are raised by the customer on all the jobs that the user manages.
Delayed issues: Manager can view all the issues that has crossed the set timelines
Resource Dashboard in Totalserv Pro
Resource dashboard in Totalserv Pro gives a user 360 degrees view on the jobs/jobs tasks they are working on. Users can view the Rejected time postings and Rejecting Expenses as well in the dashboard. Resources can view their related jobs/job, tasks, issues without navigating to that particular individual entities.
JOBS
Job I am working in: Resources can view all the jobs that the user is assigned in to.
Delayed Jobs: Resources can view all the jobs that has gone past the set timelines.
Job Tasks
Job Tasks: Resources can view all the tasks that the user is assigned in to.
Job tasks that are delayed: Resources can view all the job tasks that gone past the set timelines.
Rejections:
Time postings which are rejected: Resources can view all the time postings that are rejected by the manager. Users can view the rejected time postings and can rework on the task and can the comments.
Expenses which are rejected: Resources can view all the expenses that are rejected by the manager. Users can view the rejected time postings and can rework on the task and can the comments.
In all, Manager and Resource Dashboards will ensure seamless completion of jobs resulting in enhanced customer satisfaction and business productivity.