Calculating the Business Working Hours.
Consider the business scenario as upon creating a task for 4 hours from now. the calculated time will be 8.00PM for the same day, which is out side business hours from Monday to Friday 10:00AM to 7.00PM. Adding 4 business working hours to Friday from 4.00PM. so it will calculate 3 hours from the Friday and the remaining 1 hour calculates from Monday 11.00AM. In case if Monday is a Public Holiday then adding 4 business hours from Friday 4:00PM to Tuesday 11:00AM.
Functionality:
Download the solution from here.
When an appointment is created, follow-up the attendees with a Phone call within the working days.
Here is an example: Let us assume When we run a dialog on 7th Aug 2015 4:38PM to follow up after 2 days. Then the calculated hours will be 11th Aug 2015 4:38PM (8th, 9th Aug are weekends).
- Create an appointment activity and enter all the required information.
- An on-demand dialog to create Follow-up call: Run an on-demand dialog “Business Hours” on the appointment record as shown in below screenshots.
- A Look up record will open select the dialog and click on Add.
- A dialog will prompt a question to enter “No. of hours/days” after which the user wish to follow up with a phone call.
- Enter the response and click on “Next”.
- Next page will prompt you to click on “Finish” to complete the process. If you want to edit the response provided you can even go to the previous page.
- Finishing the above process will create a phone call to follow-up the attendees of the appointment with the calculated business hours as due date as shown below.
Hope you enjoyed reading this. Feel free to comment on this