New Features in Dynamics 365 Business Apps as part of 2020 Release Wave 1

Dynamics 365: 2020 release wave 1 is going to introduce many new innovations with significant features that are likely to transform your business. The General Availability of 2020 release wave 1 is on April 1, 2020. Here is the list of key features across Dynamics 365 Business Applications that would help you to embrace them into your production environment. For detailed features, please download the PDF file here.

Dynamics 365 Marketing:

  •    Ability to test-send dynamics email messages
  •    Improved event management experience
  •    Spam checker
  •    Support for surveys using Microsoft Forms Pro
  •    Export marketing results data to excel for further analysis
  •    Improved email content designer
  •    Improved customer journey experience
  •    In-place editing of emails and forms   

Dynamics 365 Sales:

  •    Customize forecast models
  •    Easier selection of email templates
  •    Improve and adjust forecast accuracy
  •    License enforcement – users with new Team Members licenses
  •    Manage activities with ease
  •    Sales Team Member app module
  •    Save standardized PDF docs to D365 Sales or Microsoft SharePoint
  •    Understand forecasts with precision pipeline management
  •    Work with opportunities with Kanban view

Dynamics 365 Customer Service:

  •    Agent productivity enhancements to knowledge capabilities
  •    Configurable case resolution page
  •    Enhancements in service level agreements
  •    Enhancements in queue page
  •    License enforcement – users with new Team Members licenses
  •    Rich text notes and keyword search in the timeline
  •    Support for site entity in the United Interface

Dynamics 365 Field Service:

  •    Enhanced work hours calendar for resources
  •    Integrated technician time tracking
  •    Requirement dependency for efficient workflow
  •    Resource scheduling dashboard

Dynamics 365 Finance:

  •    Allow filtering the Tax 1099 detail report by reporting year
  •    Budget planning query optimization for performance
  •    Credit management
  •    Date range for posted transactions by journals report
  •    Electronic reporting advanced formula editor

Dynamics 365 Supply Chain Management:

  •    Calculate PO delivery date based on lead times and working hours (public sector)
  •    Compare item price storage
  •    Country of origin enhancements
  •    External catalog enhancements
  •    Inbound and outbound logistics improvements

Dynamics 365 Human Resources:

  •    Create leave rules to meet company and regulatory policies
  •    Enhanced benefit plan configuration
  •    Enhanced worker benefit inquiry
  •    Flex credit programs
  •    Leave calendar views

Dynamics 365 Commerce:

  •    Enabling resetting of reset numbers at the beginning of fiscal year
  •    Improved inbound and outbound inventory operations in store
  •    Support for bulk URL redirects
  •    Set preferred payment for returns

Dynamics 365 Business Central:

  •    AL interfaces
  •    Application version for aliasing base application
  •    Auto-insert recurring sales and purchase lines
  •    Bank reconciliation improvements

To discuss these features in detail, please email us at