What is Employee Self-Service Portal?

Employee Self-Service Portal empowers the employees, by providing secured access to the portal. Using this portal employees can build communities within the organization and they can post the questions and get the answers. Because of this they can improve their knowledge and skills this will increases the production. Using this portal employees can share their views and feedback. Employee Self-Service portal uses only Azure AD authentication for user access who should be users of that particular organization only. We can’t register into portal or we can’t change the password we have to use the Dynamics CRM login credentials for logging in into Employee Self-Service portal.

An example of an employee self-service task is managing internal processes such as account management, human resources assistance, IT helpdesk, and facilities requests.

After Adding portal in the Employee Self-Service Portal, will look like below.

Default Features in Employee Self-Service Portal:


èKnowledge Base



èCase Management

èAzure AD Authenticatio


Employee Self-Service portal provides administrative web role by default when we login with Dynamics CRM default admin credentials. When we want to create another login credentials then we need to create separate user in the Dynamics CRM. The user created by us can’t have administrative permissions by default. If we want to have administrative permissions then we need to add administrator web role to that user.

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