Features of Work Order Management
Multi-Channel sources
- Phone support based service requests.
- Alert notifications through inbound emails or text.
- Remote monitoring systems and customized dashboards.
- GPS onsite check-in/check-out
- Mobile access to review work order status
Contractor Status
- Contractors participate in the entire work order life cycle and keep you completely informed on every work order.
- Service Channel also alerts your contractors when they are lagging on their work.
Monitor, Act and Dispatch on Customer Service Levels
- Track service level agreements (SLA’s)
- Instant access to service history, and asset configurations
- Promptly dispatch the right contractor to get repairs done quickly.
Mobile Access
- Seamlessly integrate your CRM with your field engineers' mobile device using this app for iOS and Android.
- It includes access to all client information, opportunities, accounts, service cases, workflow checklists.
- Close calls, collect signatures, images and generate invoices.
