So far, we have witnessed how Super Grid has been phenomenal in helping CRM Users to carry out their day to day job activities with the ease of editing and adding records in no time. The excel like editing capability of Super Grid was extended to Forms and Dashboards too much to the satisfaction of hundreds of MTC customers and partners. The roaring success has encouraged MTC to extend the Super Grid functionality on Activities and Notes which are more often than not used by CRM Users. That means a user can now edit/add activities such as Phone Call, Task, Email, Appointment and Notes on the fly thereby saving tons of his/her time and energy. For an organization, this means optimal resource utilization, increased productivity and profitability.
Customer Self-Service Portal is used to provide any type of data to your customers including product and service information, videos describing how to use products, and answers to frequently asked questions. Customer Self-Service Portal delivers an additional support to organizations to meet their customers to quickly answer their questions with the device of their choice. Using Customer Self-Service Portal we can restrict customer access to knowledge articles based on content access levels. With a self-service portal, customers receive the support they desire, access to discussion forums that build customer loyalty, access to their support entitlement data, and the ability to provide organizations with feedback through polls, ratings, and comments.
Default Features In Customer Self-Service Portal: