Neocase CS for MS
CRM-3.0
Click for
Pricing and Detail
Neocase CS proven
architecture.
The core of Neocase technology is built on Neocase CS architecture a
unique, enterprise-proven, Web-based architecture designed to maximize
collaboration and workflow, while reducing cost and streamlining
processes.
Neocase CS Foundation for Growth.
Neocase CS products can scale and meet your business needs of today, as
well as in the future. As enterprise requirements change, Neocase
software can be modified to meet the growth needs of your organization -
without the need for application development.
Integrated Enterprise-Level Feature Sets.
Your organization can take full advantage of Neocase CS’ integrated,
advanced management and reporting tools, or use in-house reporting tools
with full access to the data fields in the Neocase Software suite.
Tailored Reports.
Neocase CS reporting tools offer a full range of reporting on a variety
of fields, providing clear visibility on the quality of customer
service, and optimizing customer service business process management.
Intuitive User
Interface.
Neocase CS solutions offer a fully flexible approach to customer
operations management that can be tailored to the particular needs of
each enterprise. Efficiency and ease of use the guinding principle
behind the creation of its intuitive user interface, allowing agents
with little or no training to easily access the power of Neocase CS.
Case Management Made Simple.
Case management is simplified by providing the agent all necessary tools
and information. Parent-child cases, child-child cases, qualification of
products, case history, account history, service level agreements,
customizable forms, scripts and templates are available to the agent to
optimize response time.
Customer Service Excellence.
Neocase Software will enable organizations to provide unparalleled
customer service by providing case management and history to relevant
parties via all available media including phone, email, and our
Self-Service portal. With Neocase, external partners, vendors,
outsourced call centers, and internal company departments have access to
all case histories, simplifying collaboration efforts to resolve
customer issues.
Resources:
|
